Shipping Policy

Effective Date: [03.10.23]

Thank you for shopping at Get Diety! We strive to provide you with high-quality fitness meals and exceptional service. Due to the nature of our business and the perishable nature of our products, we do not offer any refunds or returns.

 The charges indicated on the Platform for the Platform Services will be as determined by the Company or respective Vendors, as the case may be, and is excluding taxes and other applicable charges as mentioned on the Platform. The charges and Platform Services may change at the Company’s or Vendors’ sole discretion and the Company and Vendors do not guarantee that the charges will be the lowest in the city, region or geography or if the products / services will be available for deliver / performance at all times. Your single meals shall be delivered to you as per the information provided by you to Get Diety. Information provided by you shall include your contact details, food items selected for purchase, delivery address.
Subject to delivery service availability at Your location, availability of Food Product(s), You may pause the food pack, subject to maximum validity and number of pauses available. Although the Platform provides a delivery time for Food Products, however the same is merely an estimate and the actual delivery time may vary. Actual delivery time is subject to weather and traffic conditions, delivery address distance from Get Diety kitchen etc. In case your order has been delayed beyond the delivery timeline or the same is not upto Your expectations, please share Your complaint at hello@getdiety.com. Get Diety hereby disclaims any guarantees of exactness as to the taste, finish, appearance, size, colour etc., of the Food Product as ordered by you. Dispatches are done for areas within the limits of chennai

Delivery Schedule:

1. Single order meals from the Full Menu will be dispatched at 7:30 AM the next day after you place your order. 
Pls Note: Sunday is holiday and if you have placed an order on Saturday then we will deliver the meals on Monday morning 7:30 AM.

2. Subscriptions or Meal plans (6 days, 24 days) will be dispatched at 7:30 AM from our nearby cloud kitchens

We will be sending your freshly cooked, hot meals via Dunzo or porter. And should reach you within 1-2 hours based on where you are located in Chennai.

Contact Information:

Please ensure to provide relevant details, including your order number, and attach supporting photos if applicable, to help us expedite the resolution process.

By placing an order with Get Diety, you acknowledge and agree to our refund policy. We appreciate your understanding regarding our no-refund policy as it helps us maintain our commitment to delivering fresh and high-quality fitness meals.

Thank you for being a valued customer of Get Diety!